Our policies

Who we are

Sahra & Beyond is a UAE apparel brand selling original, limited-run cotton T-shirts inspired by real places in the Emirates. We design the graphics ourselves and sell them directly to customers through this website. We do not sell any other category of product or service.

This website — www.sahraandbeyond.ae — is owned, maintained and operated by SAHRA AND BEYOND FZE LLC, a business licensed in the United Arab Emirates under trade licence no. 4430808.01. The United Arab Emirates is our country of domicile.

Payment

We accept Visa, Mastercard and American Express credit and debit cards, and Apple Pay and Google Pay. Payments are processed securely by Telr, a payment gateway licensed in the UAE. We do not offer cash on delivery, and we never see or store your full card details. All transactions are processed in UAE Dirhams (AED).

The price and currency displayed at checkout are the same price and currency printed on your transaction receipt and charged to your card. If your card is denominated in another currency, the amount charged will be shown in your card currency by your bank at their exchange rate.

Payment confirmation

As soon as your payment is authorised, an order confirmation email is sent automatically to the email address you gave at checkout — normally within a few minutes, and in any case within 24 hours. It contains your order number, the items ordered, the total paid and the delivery address. A separate email follows when your order is dispatched, with tracking details. If you have not received a confirmation within 24 hours, please check your spam folder and then contact us at hello@sahraandbeyond.ae.

Your card details are entered on the secure, PCI-DSS compliant payment page of our payment gateway. We never see, handle or store your full card number.

Shipping & delivery

We ship physical goods only — there are no digital or downloadable products. The total price of your order, including any delivery fee, is shown at checkout before you pay, and a digital invoice is issued for every order.

Delivery times & cost

• Within the UAE: orders are dispatched within 1–2 working days and typically delivered in 2–4 working days by our delivery partner.
• Delivery fee: calculated and shown at checkout before you pay, as part of your order total.
• International: we currently ship within the United Arab Emirates only.

Working days are Monday to Friday, excluding UAE public holidays. You will receive tracking details by email once your order ships. If an item is delayed or becomes unavailable after you order, we will contact you and offer a replacement or a full refund.

Please make sure your delivery address and phone number are correct at checkout. If a parcel is returned to us because the address was incorrect or nobody was available after the courier's attempts, we will contact you to arrange redelivery; a further delivery fee may apply.

Returns & refunds

We want you to love what you wear. In line with UAE consumer-protection law (Federal Law No. 15 of 2020 and its Executive Regulations), you may return an item bought online within 14 days of receiving it, for any reason.

To be eligible for a return, the item must be:

• Unworn and unwashed, in its original condition;
• With all tags attached and in its original packaging.

How it works

• Free returns within the UAE. Email hello@sahraandbeyond.ae with your order number and we will arrange collection or a drop-off label — we cover return shipping inside the UAE.
• Once we receive and inspect the return, we approve or decline it and email you the outcome.
• Exchanges (different size or fit) are free within the UAE, subject to stock.

We will replace the item or refund you in full, including delivery costs, if:

• The wrong product was sent;
• The product is defective or faulty;
• The product was damaged in shipping;
• The product arrived tampered with or with broken packaging seals.

Contact us within 14 days of delivery in any of these cases. This does not affect your statutory rights under UAE law.

How refunds are paid

Refunds are always credited back to the original mode of payment used for the purchase — we cannot refund to a different card, to cash, or to a third party. We initiate the refund within 14 days of approving your return. Once initiated, the refund is processed within 10 to 45 days, depending on your credit or debit card issuing bank; the time taken to appear on your statement is controlled by your bank, not by us.

Exceptions

For hygiene and fairness, we cannot accept returns of items that have been worn, washed, altered or damaged after delivery, or items marked as final sale. Gift cards (if offered) are non-refundable.

Cancellations

You may cancel an order free of charge at any time before it has been dispatched. Email hello@sahraandbeyond.ae with your order number as soon as possible. If the order has not yet left us, we will cancel it and refund you in full to your original payment method.

Once an order has been dispatched it can no longer be cancelled, but you may still return it under our returns policy within 14 days of delivery.

Replacements

A replacement will be sent, free of charge and subject to stock, where the item delivered was incorrect, defective, damaged in transit or tampered with. Where the same item is no longer in stock, we will offer an alternative or a full refund to your original payment method.

Cancellation by us

We may cancel an order — for example because of a stock or pricing error, or because we cannot verify the delivery or payment details — and will refund you in full to the original payment method if we do. We will always tell you why.

We do not pass any debit or credit card details to third parties.

Privacy

Sahra & Beyond respects your privacy. This explains what we collect, why, and your choices.

What we collect

• Order information: name, delivery address, email, phone, and order details — to fulfil and support your order.
• Email address: if you join our newsletter or ask to be told about a drop, so we can tell you about drops and updates. You can unsubscribe any time.
• Usage data: anonymised analytics (e.g. pages viewed) to improve the site.

Your card details

Credit and debit card details and personally identifiable information are not stored, sold, shared, rented or leased to any third party. Card details are captured directly by our payment gateway on its own secure, PCI-DSS compliant page, and are not passed to third parties by us. We do not have access to your full card number at any point.

Who processes your data

We use trusted providers to run the store: Shopify (checkout and order management), Telr (payment processing), Kit (email/newsletter), our courier (to deliver your order), and Google Analytics (anonymised site analytics). Each receives only the data it needs to perform its function. We never sell your data.

Security

We take appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, we cannot guarantee the security of any information that is disclosed online.

Third-party websites

We are not responsible for the privacy policies of websites to which this site links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information they collect.

Your rights

You can ask us to access, correct or delete your personal data, or to stop marketing to you, by emailing hello@sahraandbeyond.ae. We keep order records only as long as needed for legal and accounting purposes.

Changes to these policies

These website policies and terms & conditions may be changed or updated occasionally to meet requirements and standards. Customers are therefore encouraged to visit these sections frequently to be aware of changes to the website. Modifications are effective on the day they are posted.

Cookies

A cookie is a small text file placed on your device when you visit a website. We use cookies to make this site work and to understand how it is used.

• Essential cookies: required to run the shop, remember your basket and complete checkout securely. The site cannot function without these.
• Analytics cookies: set by Google Analytics to tell us, in aggregate and anonymised form, which pages are visited and how people move through the site, so we can improve it. These do not identify you personally.
• Payment cookies: set by our payment gateway during checkout to process your transaction securely and help detect fraud.

We do not use cookies for third-party advertising or to sell your data. You can block or delete cookies in your browser settings at any time; if you block essential cookies, checkout will not work.

Terms of sale

By using this website and placing an order you accept the following terms.

• Ownership: this website is owned, maintained and operated by SAHRA AND BEYOND FZE LLC, licensed in the UAE under trade licence no. 4430808.01.
• Country of domicile: the United Arab Emirates is our country of domicile, and these terms are governed by the local law of the UAE.
• Prices & currency: all prices are displayed and charged in UAE Dirhams (AED). The total, including delivery, is shown before you pay.
• Accepted payment methods: Visa and Mastercard credit and debit cards, in AED.
• Age restriction: persons under 18 years of age may not register as users of this website or transact on it. By ordering you confirm you are at least 18.
• Restricted territories: we do not provide goods or services to any country sanctioned by OFAC (the U.S. Office of Foreign Assets Control), and we will cancel and refund any order that we identify as originating from or destined for such a country.
• Transaction records: cardholders should retain a copy of their transaction records and of these merchant policies and rules.
• Account confidentiality: if you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your device. You accept responsibility for all activities that occur under your account.
• Orders: your order is an offer to buy; a contract is formed when we confirm and dispatch it. We may decline or cancel an order (e.g. stock or pricing errors) and will refund you in full if we do.
• Invoices: a digital invoice is provided for every purchase.
• Product: our tees are heavyweight 100% organic cotton. Colours may vary slightly between screens and between production batches.
• Intellectual property: all designs, artwork, photography and content are owned by Sahra & Beyond and may not be copied or reproduced without permission.
• Governing law & disputes: any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates, and is subject to the courts of Dubai.

Nothing in these terms limits your rights under UAE consumer-protection law.

Contact & business details

Questions about an order, a return, or anything else? We are happy to help — we aim to reply to every email within one working day.

Company name

SAHRA AND BEYOND FZE LLC

Trading name

Sahra & Beyond

Trade licence no.

4430808.01, issued by Sharjah Publishing City Free Zone

VAT / TRN

Not VAT-registered

Office address

Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

P.O. Box

73111

Country

United Arab Emirates

Email

hello@sahraandbeyond.ae

Instagram

@sahraandbeyond.ae